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Overview

Project Outline

Helpy is a user-friendly and innovative platform that bridges the gap between customers seeking services and contractors offering their expertise. By bringing together customers and contractors on a single platform, we aim to streamline the process of finding, hiring, and providing services, making it convenient and efficient for both parties.

Client

HELPY

Services

  • Discovery
  • UI Designs
  • UX Wire-framing
  • Clickable prototypes
  • App Development

Business needs

What they needed?

Helpy is an innovative platform designed to connect customers with skilled contractors. The app simplifies the process of finding, hiring, and managing services, ensuring convenience and efficiency for both users and service providers.

  • Platform for Customers and Contractors
    Our intuitive application seamlessly links customers with skilled contractors, simplifying the entire process of discovering and hiring services.
  • Streamlined Service Connection
    For service providers, the app serves as a platform to showcase their skill, The application enables customers to effortlessly search for particular services, refine results according to their preferences.
  • Profile & Booking
    Streamlining the process of finding and hiring services. Customers can explore service listings, read reviews, and book contractors with ease.

Project

Problems & solutions

Challenges Faced

  • Customers often struggle to find skilled contractors who meet their specific needs and preferences.
  • Contractors face challenges in reaching a wider audience without investing in costly marketing efforts.
  • The process of hiring contractors is often time-consuming, with a lack of streamlined options for scheduling and payments.
  • Customers hesitate to hire services due to limited communication and an absence of secure payment systems.

Our Solutions to Overcome

  • Helpy provides an intuitive search and filter system, allowing customers to find contractors based on location, expertise, and preferences effortlessly.
  • The app offers a dedicated platform where contractors can showcase their skills, services, and reviews, enabling them to reach a broader audience.
  • With Helpy, customers can book services in just a few clicks, while contractors can manage their schedules efficiently.
  • The app integrates real-time messaging and a secure payment gateway, ensuring trust, convenience, and transparency for all parties involved.

Research stages

Research process

To build a seamless service connection platform, our team conducted extensive research focusing on two primary user groups: customers seeking services and contractors offering expertise.

Understanding Customer Needs

  • Conducted surveys and interviews to identify challenges faced by customers in finding reliable contractors.
  • Key insights: Customers wanted effortless service discovery, transparent communication, and secure transactions.

Analyzing Contractor Challenges

  • Engaged with contractors to understand their pain points in reaching clients.
  • Key insights: Contractors desired an easy-to-use platform, efficient schedule management, and the ability to showcase their skills and ratings.

Competitive Analysis

  • Studied existing platforms to pinpoint gaps in functionality and user experience.
  • Focused on creating a solution that merges simplicity with robust features.

Design stages

Design

Wireframing & Prototyping

  • Created low-fidelity wireframes to map out the user journey for both customers and contractors.
  • Developed interactive prototypes to test navigation and usability.

User Interface (UI) Design

  • Focused on a clean and intuitive design to ensure ease of use for all age groups.
  • Designed separate interfaces for customers and contractors to cater to their unique needs.

User Experience (UX) Testing

  • Conducted usability testing with real users to identify friction points.
  • Iterated the design to optimize performance and improve the overall user experience.

Project

Features Implemented

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Conclusion

Helpy has revolutionized the way customers and contractors connect. By combining user-centric design with advanced functionality, we have created a platform that simplifies service discovery, enhances contractor visibility, and ensures a seamless experience for both parties. The app bridges the gap between demand and supply, fostering trust, convenience, and efficiency. With Helpy, finding and hiring skilled contractors has never been easier!

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A-27, 9th Floor, Industrial Area, Sector 62, Noida, Uttar Pradesh

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720 Market St San Francisco
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1920 Yonge Street, Davisville Centre, Suite 200, Toronto, ON M4S 3E2

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